Opened products, that are gently used, returned within 30 days of original purchase, are eligible for store credit towards another purchase at facestockholm.com.

In order to receive a refund, we must receive the package back within 30 days from the date of purchase. Please be aware that this INCLUDES shipping time and any returns received after the 30 day period will not be accepted. 

All brushes, bags, and tools are final sale. 

We reserve the right to research the original purchase and to limit or decline refunds or credits. All sale items are non-refundable and cannot be returned. Promotional offers may not be combined with any other sale, promotion, discount, code, coupon, and/or offer.

UNAUTHORIZED RETURNS
We charge a 20% restocking fee for any unauthorized return, which includes but is not limited to, failed or refused deliveries for any reason (incorrect address, moved away, changed mind) or items returned to us without an RA number.

WHAT YOU NEED TO DO
Please write to us with your return requests at info@facestockholm.com. Please include your order number, which product from that order you’d like to return, your name, date of purchase and reason for requesting a return. We will respond with a return authorization (RA) number. Please include the RA number, clearly marked on the outside of the package and email the tracking details to us at info@facestockholm.com. Shipping costs for online returns are the responsibility of the customer. All returns must be pre-approved and have an RA number.